Effective date: September 30, 2026
Find Flood Insurance Agency (“we,” “us,” or “our”) is a licensed independent insurance agency located at 55130 Shelby Rd, Ste C, Shelby Township, MI 48316 (Michigan License #0145725). This Privacy Policy explains what information we collect when you visit findfloodinsurance.com, call us, or request a quote, and how we use and protect it.
Information We Collect
Information you give us
- Your name, phone number, email address, and mailing address
- Your property address and details about the property (for example, building type, foundation, year built, and flood zone)
- Information about your current insurance coverage, lender, or mortgage requirements
- Any other information you include in forms, emails, or calls
Information collected when you use our flood zone checker
- The address you enter. To return a preliminary flood zone result, this address may be sent to third-party mapping and geocoding services, including FEMA’s public flood map services.
Information collected through our online quote form
- Our online quote form is provided by a third-party flood insurance quoting platform. Information you enter in that form is collected by that platform and shared with us and with insurance companies to prepare your quote.
Information collected when you call us
- Calls to our phone number may be answered by an automated virtual assistant, including after business hours. Calls may be recorded and transcribed so we can respond to your request, follow up, and maintain accurate records. By staying on the line, you consent to this recording.
Information collected automatically
- When you visit our website, we and our service providers (such as Google Analytics) may collect information such as your IP address, browser type, device type, pages visited, and how you arrived at our site. This is collected using cookies and similar technologies.
How We Use Your Information
We use your information to:
- Provide flood zone information and prepare flood insurance quotes
- Shop coverage with insurance companies on your behalf, and help you apply for, purchase, and service a policy
- Respond to your questions, calls, and messages
- Send you policy reminders, renewal notices, and, if you choose, educational content or updates by email
- Improve our website and services
- Comply with legal, regulatory, and licensing requirements
How We Share Your Information
We do not sell your personal information. We share it only as needed to serve you:
- Insurance companies and programs: carriers, the National Flood Insurance Program (NFIP), and their authorized representatives, to obtain quotes and issue or service your policy
- Service providers who help us run our business, such as our online quoting platform, agency management/CRM system, email service provider, phone and virtual assistant provider, website host, and analytics providers. They may use your information only to perform services for us.
- Your lender or mortgage company, when you ask us to provide proof of coverage
- Legal and regulatory purposes: when required by law, regulation, subpoena, or insurance regulators, or to protect our rights
- Business transfers: if our agency is sold or merged, client records may be transferred to the new owner, subject to this policy
As an insurance agency, we handle nonpublic personal information in accordance with the Gramm-Leach-Bliley Act and applicable Michigan law.
Cookies and Analytics
Our website uses cookies, including Google Analytics, to understand how visitors use the site. You can block or delete cookies in your browser settings. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout. Our contact page includes an embedded Google Map, which is subject to Google’s privacy policy.
Email Communications
If you receive marketing or educational emails from us, you can unsubscribe at any time using the link at the bottom of any email. We may still send you messages related to your quote or policy.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
How Long We Keep Your Information
We keep your information for as long as needed to provide our services and as required by insurance record-keeping laws and regulations.
Your Choices
You may ask us to review, update, or correct the personal information we have about you, or to stop sending you marketing emails, by contacting us using the information below.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Links to Other Websites
Our website may link to other sites, such as FEMA, insurance carriers, or government resources. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
Find Flood Insurance Agency 55130 Shelby Rd, Ste C Shelby Township, MI 48316 Phone: (586) 209-4872 Online: findfloodinsurance.com/contact